That depends on what your definition of “custom” is… We don’t offer any plans that you can set the features and/or limits, but our plan lineup spans the web hosting spectrum. Why go through the trouble of creating your own custom package when we have affordable options that have been expertly designed to fit your website.

Do you have [insert feature name here]?

Probably. We support just about everything under the sun (and a few things over the sun). Check out our web hosting plan comparison page for information on all the features we offer. One of the best things about having a Site5 account is that you are going to get the features you are looking for and then some. Site5 has several exclusive homegrown software developments that are designed to make your web hosting experience as enjoyable as possible.

My order wasn't setup immediately. What should I do?

Stop, drop, and roll... That is usually a good policy if you are ever worried about something having gone wrong. As soon as you get up and dust yourself off, you will likely find that your order has been flagged for further review and verification by a customer service representative (since our auto-provisioning system would typically have you online within 15 minutes).

You do not need to take any further action. Our staff continuously checks the order queue for orders requiring verification and will contact you via email or phone if additional information is required to process your order.

Orders are only manually reviewed during business hours Monday through Friday. If your order is placed outside of business hours and requires manual verification, it will be performed at the start of the next business day. We appreciate your patience in this situation.

If for some reason you have not heard from our customer service department after a full business day, please let us know.

Who made your website?

Since Site5's inception, our websites have been crafted entirely by our founders: Matt Lightner (writing, HTML and coding) and Rod Armstrong (graphics, layout and general "look good-ness"). You will find that the site is constantly updated (both content-wise and design-wise) since we are always looking to improve every aspect of Site5 (and because we can never make up our mind on the "perfect" website).

Will you install my programs and scripts for me?

We’re sorry, but we can’t accommodate that kind of support. Our hosting accounts come with an autoinstaller that allows you to install over 50 scripts with the click of a button. Click here for a complete listing of scripts that can be automatically installed. In addition to those popular scripts, Site5 has written a custom-installer for the popular Ruby on Rails based blog system, Typo.

If you need to install scripts that are not listed above, we cannot assist you nor can we provide support for any of those third-party scripts (even if they were installed with the autoinstaller). This policy is not to withhold any specialized information or hoard our team’s experience. It is impossible for all of our support staff to be fully versed in every available script, and if we have not tested and included the scripts in question, we would be jeopardizing the shared hosting environment by letting them all run rampant across our network.